Política de reembolso

REFUND AND RETURN POLICY

30-day returns

You have 30 days from delivery to request a return, for any reason.

When you confirm that your artwork arrived in good condition and as described, that confirmation closes the return window and we release payment to the artist. Please open the piece and check it before confirming.

If your order is delivered within the European Union or the United Kingdom, you keep your statutory right to cancel within 14 days of delivery, without giving a reason, whether or not you have confirmed receipt. That right exists by law and confirming does not remove it.

How to start a return

Email contact@picegallery.com before sending anything back. We will confirm the return and give you the exact return address. Because each artwork ships from the studio of the artist who made it, returns go back to that artist, and the address is different for each work. Artworks sent back without a confirmed return will not be accepted.

Condition

The artwork must be returned in the same condition in which it was received, in its original packaging, with the certificate of authenticity where one was provided. Artwork that has been framed, mounted, altered or damaged after delivery cannot be returned.

Who pays for the return

Return shipping is arranged and paid by the buyer, including any customs charges arising from the return. We strongly recommend a tracked and insured service, as the artwork remains your responsibility until it reaches the artist.

This applies to returns where you have changed your mind. If the artwork arrived damaged, was not as described, or was the wrong work, see Damages and issues below: you are refunded in full and you will normally not need to ship anything back at all.

Damages and issues

Please inspect your order on arrival and keep all packaging. If the artwork is damaged, incorrect or not as described, contact us within 48 hours of delivery with photographs of the packaging and of the artwork.

No payment is released to the artist until you confirm that the work arrived in good condition and as described, so in these cases we refund you in full.

You will normally not need to send the artwork back. For a damaged original work we settle the matter directly with the artist who packed and shipped it, and we will tell you what to do with the piece. You are never asked to pay to return an artwork that arrived damaged or was not as described.

Non-returnable items

Commissioned or made-to-order works. Works altered at your request, such as custom framing or custom sizing. Gift cards. Every other artwork in our catalogue is returnable.

Refunds

Once the artist confirms the artwork has arrived back in its original condition, we approve the refund and issue it to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since we approved your return, contact us at contact@picegallery.com.

Pice Gallery · CNPJ 68.750.812/0001-98 · Rio de Janeiro, Brazil